Privacy Policy
Who We Are
Organic Mushroom Growers is a family-owned mushroom farm and educational resource center located in Australia. Our website address is https://organicmushroomgrowers.com.au. We’re committed to protecting your privacy while providing you with quality mushroom products, growing supplies, and educational resources.
What Information We Collect and Why
Customer Information
When you purchase from us, we collect:
- Name and contact details
- Shipping and billing addresses
- Email address
- Phone number
- Purchase history
- Payment information (processed securely through our payment providers)
This information is essential for:
- Processing and shipping your orders
- Sending order confirmations and shipping updates
- Providing customer support
- Maintaining your growing course enrollment records
- Sending relevant product updates and cultivation tips (with your consent)
Website Activity
We collect:
- Comments and reviews
- Course progress and completion data
- Growing forum participation
- Technical information about your browsing (device type, IP address, browser type)
- Shopping cart contents
Comments and Community Features
When participating in our growing community through comments or forums:
- Your display name and email address are required
- We collect your IP address and browser data for spam prevention
- If using Gravatar for profile pictures, their privacy policy (https://automattic.com/privacy/) applies
- Comments and forum posts are visible to other community members
Media Upload Safety
When sharing photos of your mushroom growing progress:
- Remove location data (EXIF GPS) from images before uploading
- Avoid including identifying information in growing setup photos
- We automatically strip EXIF data from uploaded images for your privacy
E-commerce Functionality
For smooth shopping experience:
- Shopping cart contents are saved for 30 days
- Order history is maintained for warranty and customer service
- Payment details are never stored on our servers
- Shipping addresses are stored for registered users
Cookies and Similar Technologies
We use cookies to:
- Keep you logged in (session cookies)
- Remember your growing course progress
- Maintain your shopping cart
- Save your preferences
- Improve site performance
Cookie types:
- Essential shop functionality (cart, checkout) – expires after session
- Account preferences – lasts one year
- Course progress tracking – lasts 90 days
- Login status – lasts two weeks with “Remember Me”
Third-Party Services
We work with trusted partners:
- Payment processors (Stripe/PayPal)
- Shipping carriers
- Email service providers
- Website analytics
- Learning management system
Embedded content (videos, maps) may:
- Set their own cookies
- Track your interaction
- Collect usage data All third-party services have their own privacy policies.
Data Protection and Security
Your data is protected through:
- SSL encryption
- Secure payment processing
- Limited staff access
- Regular security updates
- Encrypted databases
Data Retention
We retain:
- Order history – 7 years (tax requirements)
- Course completion records – indefinitely
- Comments and reviews – until removal requested
- Account information – until deletion requested
- Growing forum posts – indefinitely unless removed
Your Privacy Rights
You can:
- Access your personal data
- Export your data
- Correct inaccurate information
- Delete your account
- Opt-out of marketing
- Request data erasure
To exercise these rights, contact privacy@organicmushroomgrowers.com.au
Children’s Privacy
Our services are not directed to children under 16. We don’t knowingly collect their personal information.
International Data Transfers
We operate from Australia but serve customers globally. Your data may be processed in:
- Australia
- Cloud services in secure locations
- Countries with adequate privacy protection
Policy Updates
We review this policy annually and update it as needed. Changes will be posted here with revision dates.
Contact Us
For privacy concerns:
- Email: privacy@organicmushroomgrowers.com.au
- Phone: [Your Phone Number]
- Mail: [Your Physical Address]
Last updated: [Current Date]
Legal Compliance
We comply with:
- Australian Privacy Principles
- GDPR (for EU customers)
- Consumer data protection laws
- E-commerce regulations
Spam Prevention
Comments and forum posts are monitored by automated spam detection services to maintain community quality.
Marketing Communications
We only send marketing emails with your consent. Each email includes an unsubscribe link. You can update your preferences anytime in your account settings.